Agent Studio is where your team builds every Bill Gosling agent. Set the persona and first message, lay out the steps with their branches, add the guardrails and the actions, then see what each call will cost before anything goes live. Every version is kept, so a bad change is one click from undone.
Scripts, policy and system access usually live in three different places. In Studio they sit on one canvas, so the people who own the call type can review exactly what the agent will do.
Name, tone, language and the opening line, including the recording and AI disclosure. Why it matters: the opening line decides whether a customer stays on the line.
Tasks laid out as steps with branches for each outcome. Why it matters: supervisors and QA can check the logic without reading code.
Verify identity before disclosure, handle a wrong party, respect contact windows and never promise what policy forbids. Why it matters: compliance rules are enforced on every call, not remembered on most.
Look up a balance, send a payment link, book a callback or hand over to a person. Consequential actions pass through the write gate. Why it matters: the agent resolves the request instead of taking a message.
Customer name, balance, due date and eligible offers bound from your systems at call time. Why it matters: every conversation is specific to the customer, with no stale numbers.
Bring in tools from any MCP server and use them as steps. Why it matters: new system access takes an import, not a project.
| Version | State | Change |
|---|---|---|
| v14 | draft | Hardship branch hands over earlier |
| v13 | ✓ live | Plan offer reads due date |
| v12 | retired | Shorter greeting |
| v11 | retired | Added callback action |
Two questions every leader asks about AI: what will this cost per contact, and what happens if the change goes wrong. Studio answers both on the same screen.
A version leaves Studio only through testing and a gate, so a script change never reaches your whole customer base untested.
Edit steps, guardrails and actions. Check the cost estimate.
A small share of traffic first, widened only while scores hold.
In the demo we lay out one of your call types in Studio, show its cost per call and run it past synthetic callers.