Draft pending legal review. This page is a working draft and is not yet a binding notice. If anything here differs from the main Bill Gosling privacy policy, the main policy applies.
Who this notice covers
It covers people who speak with, message or are called by Bill Gosling voice services, including VoiceAI agents, human specialists supported by LiveAssist and the quality and analytics tools that review those conversations.
Most of the time we handle these conversations for a client, such as a lender, a utility or a service provider. In that case the client decides why and how your data is used, and we act on its instructions. We will still help you make a request, and we will pass it to the client where the law requires the client to respond.
What we hold from a call
- Call audio and a transcript, where the call is recorded.
- Details you give during the call, such as your name, account reference and the reason you called.
- Records of what the agent or specialist did, such as a payment arrangement proposed or a request for a person.
- Quality scores and summaries produced after the call.
Card numbers and other sensitive personal data are redacted from transcripts and logs. How long a recording or transcript is kept is set by each client and by the law that applies to it.
Rights under GDPR style laws (UK, EU and similar)
Where the UK GDPR, the EU GDPR or a similar law applies, you may ask to:
- access the personal data held about you and get a copy of it;
- correct data that is wrong or incomplete;
- delete data where there is no longer a lawful reason to keep it;
- restrict or object to certain processing;
- receive data you provided in a portable format, where that right applies.
You may also complain to your local data protection authority.
Rights under US state privacy laws
Where a US state privacy law such as the California Consumer Privacy Act as amended by the CPRA applies, you may ask to know what personal information is collected and how it is used, to correct it, to delete it and to limit the use of sensitive personal information where that right applies. We will not treat you differently for making a request.
Bill Gosling does not sell personal information from voice services or share it for cross-context behavioral advertising.
Rights under India’s DPDP Act
Where the Digital Personal Data Protection Act applies, you may ask for a summary of the personal data processed about you, ask for it to be corrected, completed, updated or erased, withdraw consent where processing relies on consent, use the grievance process and nominate another person to exercise your rights in the event of death or incapacity.
How to make a request
- Email hello@billgosling.ai with the subject line “Privacy request”.
- Or, on a call with one of our agents, say that you want to make a privacy request or ask for a person. The request is logged and passed to a human.
Please tell us the organization you were dealing with, roughly when the call took place and the phone number or reference involved. Do not send full card numbers or passwords.
We will confirm your identity before we act, so that we do not disclose or delete someone else’s data. An authorized agent may make a request for you where the law allows, with proof of authority. We respond within the time the applicable law requires and tell you if we need longer or cannot meet a request, and why.
Changes to this notice
We will update this notice as the law and our services change. The date of the latest version will appear here once it is approved.
AI agents and call recording →