Spine shows every live conversation, every agent and every queue in real time, AI and human side by side. Leaders get NEQQO dashboards on why customers call and where risk sits. Everything is built on the same record, so the floor view and the board report never disagree.
| Conversation | State | Agent |
|---|---|---|
| #88412 payment plan | ✓ on track | VoiceAI |
| #88419 hardship | handover | Specialist |
| #88423 promise to pay | ✓ on track | VoiceAI |
| #88427 dispute | ✓ coached | Human agent |
Each view answers a different person’s question, and all of them read the same interaction record.
Every live conversation, agent state and queue in real time. Why it matters: supervisors step in while a call can still be saved.
One view of every AI agent across products, with health, the approvals queue and the audit trail. Why it matters: operations and IT see the whole estate in one place.
Drivers of contact, sentiment, resolution, compliance risk and coaching opportunities. Why it matters: leaders fix the causes of cost, not only the symptoms.
Reports and compliance evidence taken out as files, or sent to your own systems through webhooks and APIs. Why it matters: your BI and audit teams work from the same numbers.
| Agent | Health | Approvals |
|---|---|---|
| VoiceAI · collections_outbound v13 | ✓ healthy | 2 waiting |
| VoiceAI · lending_inbound v8 | ✓ healthy | 0 |
| LiveAssist · billing | slow tool | 1 waiting |
| Auto QA · scorecard v7 | ✓ healthy | 0 |
As AI takes on more call types, the risk is losing track of what is running where. The fleet view keeps the estate in sight.
Watch live calls, whisper or barge in through supervisor assist and clear the approvals queue.
Track resolution, cost drivers and coaching needs across AI and human teams on one set of numbers.
See compliance events as they happen and pull evidence from the Compliance Center when asked.
In the demo we open the live floor, approve a held write from the fleet queue and trace it into a NEQQO dashboard.