In home services, the company that answers first often wins the job. Our voice agents answer every call, qualify the problem, book the right technician and keep the customer updated until the truck arrives. Safety calls go straight to your people, and refunds or credits wait for a manager.
The furnace is blowing cold air and the baby’s room is freezing.
Let’s get someone out tonight. First, do you smell gas or hear any alarm? If so, leave the house and call your gas company’s emergency line.
No, nothing like that. It just won’t heat.
Home services flows are configured in Agent Studio around your trades, service areas, pricing rules and dispatch board, then tested with synthetic homeowners before launch.
New jobs booked against live technician availability, with the right skills and parts noted. Why it matters: calls become booked revenue instead of voicemails.
Safety questions first, then priority based on your rules for no heat, no cooling, leaks and outages. Why it matters: urgent jobs reach the board first and dangerous ones reach a person.
Proactive calls or texts with the technician’s arrival window, and easy rescheduling. Why it matters: fewer “where is my tech” calls and fewer wasted trips.
Outbound calls on open quotes, answering questions and booking the install. Why it matters: more estimates turn into jobs.
Seasonal tune-up reminders and plan renewals, inside consent rules. Why it matters: recurring revenue that fills slow weeks.
Claim intake, coverage questions routed to your team and contractor assignment. Why it matters: claims start complete and homeowners know what happens next.
Invoice questions and card payments with card data redacted. Why it matters: faster collection without office staff reading card numbers aloud.
Unhappy customers captured with detail and routed to a manager with authority to fix it. Why it matters: a bad review is often one good callback away from a good one.
Spine is designed to support TCPA consent and do-not-call rules for reminders and marketing calls, state call recording consent laws, PCI DSS for card payments and privacy expectations for the homeowner details you hold.
Every inbound call, after-hours emergencies, arrival updates, estimate follow-ups and plan renewals.
Safety emergencies, complaints, fee waivers and complex installs move to a person with the call summary attached.
NEQQO shows which calls turn into jobs, why others do not and which services customers keep asking for.
Bring your trades and your dispatch rules. We will simulate a late-night call, the safety screen and the handover to your on-call dispatcher.