Banks, card issuers and credit unions carry huge volumes of routine calls that still touch money and personal data. Our voice agents verify the caller and resolve the routine requests. They stop at the write gate before anything that moves funds or changes an account.
We noticed two online charges at an electronics store this morning. Did you make either of them?
The first one is mine. The second one isn’t. I’ve never shopped there twice.
Each flow is built in Agent Studio around your products and policies and tested with synthetic callers before a real account holder hears it.
Outbound calls that confirm or reject flagged transactions within minutes. Why it matters: losses are contained sooner and genuine customers are not left with a declined card.
Immediate freeze, then replacement once the gate clears. Why it matters: the most anxious calls are answered at 3 a.m. without a wait.
Merchant, date and amount captured, the claim opened and the timeline explained. Why it matters: complete dispute intake the first time means fewer call backs.
Balances, due dates, recent payments and statement questions after verification. Why it matters: the highest volume calls stop reaching your people.
Address, contact details and travel notices, with each change held for a policy check. Why it matters: routine updates are handled fast without opening a takeover risk.
Activation and guidance on setting a PIN in your app, never over the call. Why it matters: new cards get used sooner.
Clear answers from your approved knowledge base, with a fee reversal request routed to someone with authority. Why it matters: consistent answers and controlled goodwill spend.
Branch hours, appointments and routing for credit union members. Why it matters: branches spend their time on advice, not on directions.
Early reminders and payment plans run by our collections flows. Why it matters: one platform and one record from servicing to recovery.
Spine is designed to support GLBA privacy obligations, PCI DSS for card data, US error resolution and billing dispute rules. For firms serving British customers it supports the UK Consumer Duty. The compliance center maps SOC 2 and NIST AI RMF controls with evidence your auditors can read.
Can you change the phone number on my account? I got a new one yesterday.
Happy to. I’ll send a code to the email we already have on file first.
Wait for the code before editing. Recent password reset on this profile.
Fraud alerts, balances, activations, dispute intake and routine updates, around the clock.
Fraud analysts, dispute teams and advisers take gated actions and sensitive conversations with the full context in LiveAssist.
Every call is scored by Auto QA and every action sits on a tamper-evident audit chain ready for review.
Bring the call type that costs you most. We will run it with a synthetic account holder and show the audit entry your examiners would see.