Most voice AI projects stall on plumbing: a new carrier, ported numbers, a rebuilt IVR. Ours plug into the telephony you already run, through a carrier API, a SIP trunk or your contact center platform, and send calls back to your human queues with everything the customer has said.
We meet your stack where it is. Pick the path that fits and change it later without touching the agents themselves.
Point a number or a campaign at our agents through your cloud carrier account. Inbound and outbound, with recording and consent handled on our side. Why it matters: the fastest path to a live pilot.
Our session border controller accepts standard SIP from your carrier, PBX or dialer and passes context in SIP headers. Why it matters: works with almost any enterprise voice setup, cloud or on premises.
The AI agent sits inside your existing flows and transfers back to your platform’s queues when a person should take over. Why it matters: your routing, reporting and workforce tools stay as they are.
Each connector plugs into one gateway and one session model, so a new provider is a connector, not a new product. We only list a connector as live once calls run through it.
| Connector | Path | Status |
|---|---|---|
| Twilio | carrier API | ✓ live |
| Telnyx | carrier API | ✓ live |
| Exotel (India) | carrier API | ✓ live |
| TCN | SIP + handoff API | ✓ live |
| Standard SIP trunk | SBC | ✓ live |
| Amazon Connect | CCaaS | in build |
| Five9 | CCaaS | in build |
| Genesys Cloud | CCaaS | in build |
Every call, whatever it came in on, becomes the same session inside Spine. That is what keeps adding a carrier, a client or a campaign small.
Voice from any carrier or platform is normalized into one record of caller, campaign, language and intent. Agents never care where the call came from.
Rules per client, campaign, language and time of day live in configuration. Two clients can route completely differently with no code change.
When a person should take over, the call returns to your queue with the transcript, verified identity and reason for the call attached.
Account and campaign data arrive with the call in SIP headers or over API, so the agent greets the customer already knowing why they are there.
Recording disclosure, consent and do-not-call checks run before a call connects, whichever carrier places it.
Change carrier or add a region without rebuilding agents, scripts or reports. Your AI investment is not tied to one phone company.
Hi, this is the servicing team calling about your account. Is now a good time?
I’d rather speak to someone about the late fee.
Your human agents keep working in the desktop they know. When the AI hands a call back, the reason and the conversation so far arrive with it, so nobody asks the customer to start again.
In the demo we trace one call from your kind of phone setup through a VoiceAI agent and back to a human queue, and show what it takes to go live on your numbers.