A voice agent that cannot see the balance or send a payment link just takes messages. Spine connects to the phone lines, CRMs, core systems and payment rails you already run. We connect them once and every agent reuses them. Reads run freely. Anything that changes a record goes through the write gate.
Your documents are all in. I can send the processing fee link to your UPI app now if that suits you.
Yes, send it on GPay please.
Each new use case should not start with a new integration project. We connect your systems to Spine and every voice, assist and quality agent can use them.
Carrier APIs (Twilio, Telnyx, Exotel), any SIP trunk and dialers such as TCN, with transfer back to your queues. Why it matters: agents answer on the numbers your customers already call. See cloud telephony →
CRMs such as Salesforce for contact history, cases and notes. Why it matters: after-call notes land where your teams work, without retyping.
Balances, schedules and application status over API. Why it matters: the agent answers from the system of record, not a stale extract.
Payment links by SMS or message, including UPI in India. Why it matters: a promise to pay becomes a payment in the same conversation.
Your approved articles and policies, cited with sources. Why it matters: answers stay consistent with what compliance signed off.
Tools from any MCP server imported into Agent Studio. Why it matters: new system access takes an import, not a sprint.
Events such as a call outcome or a held write sent to your systems as they happen. Why it matters: downstream teams and tools react in real time.
Multi-step follow-ups such as document chasing or callbacks, run on a schedule. Why it matters: work continues after the call ends, with nothing left on a sticky note.
Giving an AI agent access to your core systems is the step most risk teams hesitate over. On Spine, the access itself is governed.
We work with the telephony, CRM and core systems you already have. Tell us your stack in the demo and we will show where each piece plugs in.
Usually a phone line, a CRM and one system of record to start.
API, MCP or webhook connections, with read and write permissions set separately.
Every tool path runs through simulation before it touches a real account.
In the demo we walk one call through your kind of telephony, CRM and payment setup, and show the gate on every write.