Transportation and logistics

Know where every load is without a dispatcher dialing every driver.

Logistics runs on phone calls: check calls to drivers, tracking questions from shippers and delivery windows for consignees. Our voice agents make and take those calls around the clock, write the answers into your systems and bring in a dispatcher when a load is at risk. Address changes, accessorial charges and claim payouts stop at the write gate.

Book a demo → What we automate

spine·voice · driver check call

load #FR-40219 · hands-free

VoiceAI · Outbound check calllive

Agent

Hi Marcus, quick check on the Columbus load. Are you still on track for the 2 p.m. delivery appointment?

Driver

Traffic’s backed up on I-70 after an accident. Probably closer to 3:30.

tool · update_eta(load, 15:30, reason=traffic) ✓ 140 ms

alert · late delivery risk sent to dispatcher

driver confirmedeta · updateddispatcher alerted

load #FR-40219 · check call 3 of 4 · eta 15:30 · receiver notified · hours of service respected · audit:chained ✓ ·

Freight driver check call, simulated · rendered by spine·voice

then the dispatcher resets the appointment →

SPINE · CHECK CALL · load #FR-40219live

step 02Record location and new ETAwritten to your TMS, runs freeAuto · update

step 04Reschedule receiver appointmentdispatcher confirms with consigneeHeld · human

✓ confirmed · named dispatcher · audit entry signed

What we automate and assist

The calls that keep freight and parcels moving.

Logistics flows are configured in Agent Studio around your lanes, customers and exception rules, then tested with synthetic drivers, shippers and receivers before launch.

Driver check calls

Scheduled calls for location, ETA and issues, written straight to your transportation management system. Why it matters: dispatchers manage exceptions instead of dialing for updates.

Shipment tracking

Shippers and consignees get status, ETA and proof of delivery on request. Why it matters: “where is my shipment” calls stop reaching your team.

Delivery scheduling

Appointments booked and rescheduled with receivers and residential customers. Why it matters: fewer failed deliveries and second attempts.

Delivery exceptions

Missed deliveries, refused freight and access problems captured with the details dispatch needs. Why it matters: problems are solved on the same shift.

Carrier sourcing calls

Outbound calls to carriers on open loads, confirming lane, equipment and availability. Why it matters: brokers cover loads faster, with rate agreement left to your team.

Damage and loss claims

Claim intake with photos and paperwork requested by text, and payouts held for a claims owner. Why it matters: claims start complete and decisions stay with you.

Driver recruiting screens

First-round screening questions for applicants, with qualified drivers booked for a recruiter. Why it matters: recruiters spend time on the drivers most likely to hire.

Passenger transport lines

Bookings, changes and pick-up updates for shuttle and paratransit services. Why it matters: riders get answers without waiting on hold.

Compliance and safety we handle

Safe for drivers on the road. Clear for customers on the dock.

Spine is designed to support driver safety practices around hands-free calls and hours of service, TCPA consent rules for outbound calls and texts, PCI DSS for payments and privacy expectations for driver and consignee data.

Driver safety firstCheck calls are kept short and hands-free, never push a driver to keep moving during a required rest and can be timed to stops.
Consent before outboundDelivery notifications and reminders check consent and do-not-call status before dialing or texting.
Changes that cost money are gatedAddress changes, accessorial charges, detention claims and payouts wait for a policy check or a named person.
Personal data redactedDriver license numbers, card details and home addresses are redacted from transcripts and logs.
A record for every exceptionEvery ETA update, exception and approval sits on a tamper-evident audit chain you can show a customer.

spine·voice // inbound · call #LM-772101:52_

VoiceAI · Last-mile address changelive

Customer

My parcel is out for delivery but I’m at my office today. Can you send it there?

Agent

I can request that. For security, I’ll send a code to the phone number on the order first.

tool · verify_recipient(sms_code) ✓ matched

write gate · redirect held for shipper policy

recipient verifiedintent · redirectaddress change gated

redaction on · audit chainedHand over

Last-mile redirect request, simulated · rendered by spine·voice

How AI and people split the work

The agent makes the routine calls. Dispatch handles what is going wrong.

01 · VoiceAI

Routine updates at scale

Check calls, tracking, delivery scheduling, carrier sourcing and claim intake, day and night.

02 · Dispatchers and claims owners

Exceptions and decisions

Late loads, refused freight, rate negotiation and claim payouts go to a person with the call history attached.

03 · Operations leaders

Patterns across the network

NEQQO shows which lanes, customers and facilities generate the most exceptions and why.

Products for transportation

What carriers and brokers deploy first.

VoiceAI agents

Outbound check calls and inbound tracking lines with warm handover to dispatch.

Chat and messaging Pilot

Delivery windows and rescheduling by SMS and WhatsApp.

Hear a check call update your TMS and alert dispatch.

Bring a lane and your check call script. We will simulate a driver running late and show the update, the alert and the record it leaves.

Book a demo → All industries

or email hello@billgosling.ai