We have run customer conversations for seven decades. Now AI agents take the calls, coach your teams and score every interaction, on one platform where each payment plan, refund or account change is checked and signed before it happens.
My bill doubled this month and I can’t pay it all on Friday.
I can see the higher usage from the cold snap. I can split it into two payments. Shall I set that up?
Most contact centers buy a bot, an assist tool and a QA tool from three vendors and then try to stitch them together. Ours share one brain, one record and one set of rules, so a call can move from AI to a human without the customer repeating a word.
Voice agents that answer and place calls, verify identity, resolve the request and hand over warm when a person should take it. Collections, billing, lending and service flows are ready to adapt. Why it matters: more contacts resolved on the first try, at any hour, without adding headcount.
Meet VoiceAI →A co-pilot beside every human agent: live transcript, the next best action, answers from your knowledge base, compliance nudges and a summary written before the call ends. Why it matters: new hires reach proficiency sooner and fewer calls go wrong.
Meet LiveAssist →Every conversation scored, not a two percent sample. Coaching targeted from real calls and the reasons customers call, surfaced for the people who can remove them. Why it matters: quality and compliance you can prove, and a cost per contact that falls for the right reasons.
See operations agents →I lost my job last month. I just need some time.
I’m sorry to hear that. Let me bring in a specialist who can look at hardship options with you.
Hi, I’m Priya. I have everything you told us, so let’s start with the pause option.
Offer a 60 day hardship pause. Eligible under policy H-2.
VoiceAI handles the volume. When a customer is vulnerable, angry or asking for something only a person should decide, the call moves to a specialist in LiveAssist with the transcript, the verified identity and the reason for the call already on screen.
Every Bill Gosling agent runs on Spine, the governed platform we built for regulated work. It is the reason we can put AI on collections and lending calls, where one wrong sentence has legal consequences.
Design the persona, the steps and the guardrails on a visual canvas. See the cost per call before you publish.
Synthetic callers try every path, including the difficult ones, and golden calls catch regressions before customers do.
Conversation runs free. Actions that change money or accounts stop for a policy check or a named person.
A tamper-evident log of every decision, mapped to the frameworks your auditors already use.
Auto QA reads every call against your own scorecard and sends the disputed ones to a QA lead. NEQQO turns the scores into what leaders need to hear: why customers call, where policy breaks and who needs coaching this week.
| Criterion | Result | Weight |
|---|---|---|
| Recording disclosed at open | ✓ pass | |
| Identity verified before balance | ✓ pass | |
| Offered every eligible option | partial | |
| Confirmed terms back to customer | ✓ pass |
We started in collections, one of the most regulated conversations there is. The same discipline carries into every industry where a call can move money, change a policy or affect someone’s health.
Card servicing, disputes, fraud checks and account changes with identity verified first.
Eligibility, offers and document chasing for lenders, in English, Hindi and Hinglish.
Promise to pay, payment plans and hardship, within debt collection rules on every call.
Billing, outages, moves and arrangements, with extra care for vulnerable customers.
Most AI vendors hand you a tool. We can hand you the tool and the team that runs it, and we sign up to the outcome.
Seven decades of contact center operations across North America, the UK, India and the Philippines shape how our agents talk and escalate.
A write gate, a tamper-evident audit chain and a compliance center are part of the platform, not a roadmap item.
Open-weight models on our own GPU capacity or commercial models, routed per task, with data kept in the region you choose.
Bring one call type. In the demo you will hear the agent handle it, watch a handover to a person and see the audit record it leaves behind.