The calls that reach a human are the ones AI should not take alone: the upset customer, the unusual case, the decision with consequences. Frontline agents put the right answer, the right disclosure and the right next step on screen during the call, then write up the notes when it ends.
Live transcript, next best action, compliance nudges, live translation and actions the agent approves with one click. It also receives VoiceAI handovers with the conversation so far. Why it matters: consistent calls from every agent, not only your best ones.
Explore LiveAssist →Answers drawn only from the knowledge you approve, with the source on screen so the agent can check it. Why it matters: no more placing a customer on hold to search a wiki.
Explore knowledge assist →Summary, disposition and CRM notes drafted as the call closes, reviewed by the agent in seconds. Why it matters: shorter wrap time and notes the next agent can trust.
Explore summaries →Every live conversation on one view, with alerts when a call turns risky and whisper or barge to step in. Why it matters: supervisors reach the call that needs them while it can still be saved.
Explore supervisor assist →While the customer explains a suspicious charge, LiveAssist pulls the right procedure, reminds the agent what must be said and prepares the action for approval. The agent stays in the conversation instead of in five tabs.
There’s a charge from an electronics store in another state. I’ve never been there.
Thanks for flagging it. Let’s protect the card first and then look at that charge together.
Block card and reissue. Two more charges from the same merchant match the pattern.
Guidance on screen fills the gap between training and experience.
Required disclosures are prompted in the moment, not caught in next month’s review.
Answers arrive during the call and notes are drafted when it ends.
We will play a simulated call from your world with LiveAssist running and show the summary and QA score it produces.