Some customers will never call. Chat and messaging agents meet them on web chat, SMS and WhatsApp with the same knowledge, tools and guardrails as VoiceAI. The channel changes; the rules do not. Available today as a pilot.
The boiler engineer is due tomorrow but I’ll be at work. Can someone come Saturday?
Saturday 10:00 to 12:00 is open. Reply 1 to book it, or 2 to see Sunday.
1
Your compliance team signs off on one agent, not three bots with three rulebooks. Change a policy once and every channel follows it.
Embedded on your site or app for customers already logged in. Why it matters: questions get answered in the place they were asked, before they turn into calls.
Two-way text for reminders, confirmations and quick replies. Why it matters: customers who ignore voicemail often answer a text.
The default channel for many customers in India and beyond, with payment links including UPI. Why it matters: meet customers where they already talk to family and businesses.
Hi, this is your insurer. Your home policy renews on the 14th. Reply YES to see payment options.
YES. Can I pay monthly this year?
Hi, it’s Daniel. Monthly is fine for your policy. I’ve set it up and texted the schedule.
A messaging agent is the same governed agent with a different front door. It is built in Agent Studio, tested in simulation and bound by the write gate.
We start with one journey on one channel, agree what good looks like and widen only when the scores hold.
A reminder, a reschedule or a status check that your team handles every day.
Synthetic customers test it first. Live traffic starts small and grows only when evaluation scores stay on target.
You see the transcripts, the QA scores and the audit record, then decide whether to extend it.
We will show it running on chat or WhatsApp in the pilot build and talk through what a pilot with your team would look like.