VoiceAI answers inbound calls and places outbound ones. It speaks the customer’s language, lets them interrupt, checks who they are, does the work in your systems and brings in a person when the moment calls for one.
Namaste Rakesh ji. Aapne kal working capital loan ke liye apply kiya tha, uske baare mein do minute baat kar sakte hain?
Haan, bolo. Mera saara collection GPay pe hi aata hai.
The same agent can answer a queue or work a campaign list. Outbound calls only go out after do-not-call, consent, time-of-day and contact-frequency checks pass, so a campaign never outruns your compliance team.
Answers at the first ring, day or night. Why it matters: no hold music at peak and no abandoned calls after hours.
Reminders, follow-ups and promise-to-pay calls worked from your list. Why it matters: more right-party contacts without adding dialer seats.
Consent, do-not-call and calling-hour limits are checked on every attempt. Why it matters: a bad dial never becomes a complaint or a fine.
Connects through your cloud carrier, any SIP trunk or your dialer, on the numbers you already own. Why it matters: no rip and replace to get started.
Reads and writes through CRM, core banking and loan system APIs. Why it matters: the agent resolves the request instead of taking a message.
The agent brain runs on Google’s Agent Development Kit inside Spine. Why it matters: a mainstream foundation your architects can review.
Customers hang up on robots. VoiceAI uses natural voices from ElevenLabs and Sarvam, switches between English, Hindi and Hinglish mid-sentence the way people actually speak and handles other Indian languages too. Responses come back in about 0.7 seconds per turn in our deployment testing, which keeps the rhythm of a real conversation.
I can send a new debit card to the address on file, which ends in Maple Court, or if you’d prefer…
Sorry, I moved last week. Can it go to my new place?
No problem. An address change needs a quick check by our team, so I’ll set that up first.
Conversation and lookups run at machine speed. Anything that changes money or an account passes a policy check or waits for a named person, and every step is written to a tamper-evident audit chain.
Two flows are built, tested and demonstrable end to end. Each is adapted to your policies, scripts and systems before it takes a live call.
Right-party verification, required disclosures, payment links and plan proposals, with hardship routed to a specialist. Why it matters: more promises kept with less agent time per account.
Eligibility, offer explanation and document chasing, with UPI and GPay data for MSME borrowers in India. Why it matters: applications move forward the same day instead of stalling.
The transcript, verified identity and reason for the call arrive in LiveAssist before the specialist says hello. Why it matters: customers never repeat themselves.
In the demo you can talk to VoiceAI in English or Hinglish, interrupt it, ask for a person and then read the audit record of what just happened.