Customer-facing agents resolve the calls and messages that follow a known path: a reschedule, a balance, a payment arrangement, a document chase. Anything that needs judgment moves to one of your people with the whole conversation attached.
Voice is live today. Chat and messaging run on the same logic, tools and guardrails and are open to pilot customers.
Natural voices in English, Hindi, Hinglish and other Indian languages. The agent listens while it speaks, so customers can interrupt the way they would with a person. Ready-built flows for collections and lending origination. Why it matters: after-hours and peak volume is handled without overtime or abandoned calls.
Explore VoiceAI →The same verification, tools and write gate as the voice agent, in the channels customers use when they would rather not call. Why it matters: one set of rules to approve and audit instead of a separate bot per channel.
Explore chat and messaging →I need to move my physio session on Thursday. My daughter has a school event.
Of course. I have Friday at 9:30 with the same therapist, or Monday at 2:00. Which suits you?
Friday morning, please.
The agent confirms who is calling, checks the live schedule and books the slot. Personal details are masked in the transcript before anyone reads it. A low-risk change like this runs straight through; a refund or an account change would stop at the write gate.
Routine requests no longer wait for a paid minute of human time.
Customers get help at the hour they choose, not the hour you staff.
Consent, do-not-call and time-of-day rules are checked before dialing, every time.
Your team spends its time on the conversations that need a human.
We will run a simulated version of your most common contact and show where the agent acts alone and where it hands over.